Want to request a refund for an Xsolla purchase?

IMPORTANT NOTICE: WE ARE CURRENTLY EXPERIENCING HEAVIER THAN NORMAL SUPPORT TRAFFIC, THEREFORE RESPONSE TIMES MAY BE SLOWER. WE APPRECIATE YOUR PATIENCE AND UNDERSTANDING.

FAST & FAIR REFUNDS

From Xsolla

We’re committed to helping you have great video game and service experiences — even when all you want is a refund.

Just fill out this form. It’s all you need to do for your request to be reviewed. So find your receipt and start tapping.

Xsolla refund request

Thanks for sending everything we needed to process your refund request. You don’t need to do anything else right now.

Expect an email from us within 2 business days. It’ll have an update for you on the status of your request.

Submit another payment for a refund

We’re sorry, some of the transaction information you shared didn’t match our records. So we’ve automatically converted this into an email ticket for you. Check your inbox shortly, then reply with a bit more information, so we can file your refund request.