Want to request a refund for an Xsolla purchase?

I hereby give consent to the processing of my personal data and agree to be bound by the Privacy Policy.

We use cookies on this website to make your browsing experience better. Hereby you give your consent to the use of cookies for analytics, performance, and advertising under the Cookie Policy.

Accept Deny

FAST & FAIR REFUNDS

From Xsolla

Xsolla is committed to helping both game developers and their customers — you! — have great experiences.

As an authorized distributor of video games and services, we recognize that players need a smooth refund process they can easily complete online.

Want to request a refund for an Xsolla purchase?

Thank you! We’ve submitted your request to our support team. You’ll get an email reply within about 2 business days.

Submit another payment for a refund

We’re sorry, some of the transaction information you shared didn’t match our records. So we’ve automatically converted this into an email ticket for you. Check your inbox shortly, then reply with a bit more information, so we can file your refund request.